As a customer, you will see that we genuinely like and respect each other; it is evident is the referral process. We are constantly sending customers to other companies when the project they need a solution for is not something that we do and we receive many referrals from exhibiting vendors as well. This in-building referral process happens naturally and having so many contractors and service-providers who know each other in one place makes the Buffalo Home & Garden Show a must-attend for those with home improvement needs. Along with establishing contact with potential new customers and connecting with past customers, we have built and supported some great professional relationships through the show.
What you may not see is the fact that we also really like to have fun and play tricks on each other. If there were an award for "Best Sport" for practical jokes being played it would have to be Michael Pace from Pace Landscaping. We upped the ante this year by commandeering Mike's tv slideshow when he stepped away to get a bite to eat. We replaced the lovely pictures of the fantastic work he provides with an "after" picture that resembled Sanford & Sons yard. Of course we waited until the last hour of the show to do this and I stood closely by to let any passing customers know that we were playing a little joke and that Pace is a truly great landscape company. The customers laughed with us and really seemed to enjoy the fact that the vendors have a comaraderie that allows for practical jokes.
Upon Mike's return, he immediately told a customer that he could also do this to their yard and that the safety cones and plastic furniture would be extra. He played it out with a few customers who understood the joke and laughed heartily at his straight-faced sales pitch for this "after" result. Truly hilarious and one of the best sports ever. He played through it like a champ!
Mike, thanks so much. You're the best!!! By the way, we are scheming and plotting for next year; we suggest you do the same;-)
Click on the post title above to view Pace's website where you can access their blog to see their tips and suggestions or ask a question of your own. Also on their website is a link to view their Facebook page where you will see stunning pictures of Pace's work which is top-quality.
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